Following last week’s deep dive into the powerful new E-Commerce and Website features in Odoo v19, this week we’re returning to explore the next frontier: CRM, Sales & POS.
These tools are smarter, faster, and more connected than ever before giving your teams the edge they need to convert leads, delight customers, and increase revenue.
As Australia’s leading Odoo Enterprise Solutions Provider, WMSSoft continues to stay ahead of the curve with firsthand analysis, deployment, and early upgrade support using our Fast Track ERP Implementation Methodology.
So far in our 5 part blog series we have covered the AI breakthroughs and the Game-Changing Upgrades for E-Commerce & Website Modules, this week we’re returning to explore the next frontier: CRM, Sales & POS in Odoo Enterprise v19 ERP.
Smarter Selling Starts Here
Smarter Lead Scoring
Customer Journey Tracking
Behavior-Adaptive Email Marketing
Enhanced Sales Orders
Dark
Mode
UX
Redesign
WE ARE LEADING THE CHARGE IN UNDERSTANDING AND DELIVERING THESE ENHANCEMENTS TO AUSTRALIAN BUSINESSES THROUGH OUR FAST TRACK ERP IMPLEMENTATION METHODOLOGY.
Let us show you how to transform your frontend experience and backend intelligence
This Week’s Focus:
Turn Every Touchpoint into a Transaction — Smarter CRM, Sales & POS with Odoo v19
Sales, CRM & Marketing Overview
Odoo v19 turbocharges your sales and marketing engine with smart tools that do more of the thinking for you. From AI-powered lead prioritisation to real-time customer journey tracking and adaptive email campaigns, your team can act faster, sell smarter, and nurture leads like never before.
Turn Every Touchpoint into a Transaction — Smarter CRM, Sales & POS with Odoo v19 It’s not just automation—it’s intelligent engagement at every stage of the funnel.
Smarter
Lead Scoring
Odoo 19 uses intelligent scoring models to evaluate and rank
leads based on likelihood to convert—automatically surfacing your most
promising prospects. This helps sales teams focus their energy where it counts.
Prioritise
high-value prospects
with predictive scoring.
Imagine Imagine a B2B software provider sees hundreds of new leads from a recent campaign. With smarter scoring, the sales team instantly zeroes in on the 15% most likely to convert—closing deals faster with less guesswork.
Behavior-Adaptive
Email Marketing
With Odoo 19, email marketing becomes smarter and more responsive.
Campaigns dynamically adjust content, frequency, and messaging based on each recipient’s behavior—ensuring maximum relevance and engagement.
Emails
that react to
customer engagement.
Imagine a customer clicks on a product link in a promotional email but doesn’t purchase. Odoo automatically sends a follow-up email the next day featuring a testimonial, a limited-time discount, or a product variant—nudging the customer to convert.
Customer
Journey Tracking
With Odoo 19, every touchpoint your customer interacts with becomes visible. Track website visits, email opens, quotes, support chats, and more—all in one timeline—giving your sales team clarity and control.
Visualise
and optimise
every interaction.
Imagine a sales rep opens a lead and sees the full journey: web visits, email clicks, a downloaded brochure, and a support ticket. With this insight, they tailor their pitch perfectly to the customer’s interests and close the deal faster.
Enhanced
Sales Orders
Odoo 19 simplifies the quote and sales order process with cleaner formatting, flexible sectioning, and new combo configuration tools.
These updates reduce manual edits and give teams more control over presentation and upselling.
Footers,
sections, combos
are now easier to manage.
Imagine a wholesale distributor sends customised quotes to clients with optional add-ons neatly grouped into collapsible sections. The clarity helps clients make faster decisions—and boosts average order value.
Point
of Sale (POS) Overview:
Odoo 19 delivers a sleek, modernised POS experience that simplifies selling while enhancing in-store productivity. With a fully redesigned interface and a new dark mode option, it’s built for speed, visibility, and ease of use. Whether managing quick-service counters or complex retail combos, your team can now deliver a smoother checkout with fewer clicks and greater clarity.
UX
Redesign
Odoo 19’s POS redesign focuses on simplicity and speed. The updated interface reduces clutter and improves navigation, allowing sales staff to serve customers more quickly while managing product combos and configurations with ease.
Streamlined selling with faster presets and combo tools.
Imagine a cafe using the new POS to quickly bundle drink-and-snack combos with just a few taps—cutting order time in half during busy morning rushes.
Dark
Mode
The new Dark Mode in Odoo 19's POS system provides a clean,
low-glare interface that enhances contrast and reduces eye fatigue—ideal for
retail staff working long shifts or in low-light environments.
Retail-optimised
UI to reduce eye strain and improve visibility.
Imagine a convenience store enables Dark Mode on its POS terminals during night shifts, making the display easier on the eyes and improving visibility for fast, error-free checkout.
Let us help you elevate the buying experience across every channel with Odoo v19.
At WMSSoft, we make these enhancements come to life with real-world results for retail, wholesale, and service-based businesses.
Book a discovery call today and
secure your place on the Odoo v19 Early Upgrade Track.